Dealing with difficult times

Let us know if you’ve suffered a bereavement, been diagnosed with a serious illnes, or recently lost your job. We’ll do what we can to make things a bit easier for you.

Bereavement

If you’ve lost a loved one who was covered by a policy with us, we’re truly sorry for your loss. We’re here to help make things a little easier. Please let us know, and we’ll gently guide you through the next steps.

You can call us on:

0345 246 1558

  • Monday - Friday: 8am - 9pm
  • Saturday: 9am - 5pm
  • Sunday: 10am - 5pm

Serious illness

If you’ve been diagnosed with a serious illness it can have a major impact on your life.

Managing your breakdown cover is probably low down on your list of priorities, but we’re here to help in any way we can.

If you want to talk about your current policy, your renewal, or anything else connected to your breakdown cover, get in touch with us.

Let us know about a Lasting Power of Attorney

If you have a Lasting Power of Attorney (LPA) in place and need to share it with us, we know this can be a challenging time and we're here to help.

Simply contact us on webchat or over the phone and provide the 13-digit access code you can get from the official gov.uk website. Once we have your code, we'll take care of the rest.

If you haven’t created an access code yet, you can get one here by following the instructions on the page.

How to tell us what support you need

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Online

We have plenty of options if you have a question or need help, including our FAQs and webchat.

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Over the phone

Call us and our team will be happy to help you.