RENEW YOUR COVER

If you’re on automatic renewal and you’re happy with everything on your renewal invite, there’s no need to do anything. Your policy will automatically renew for another 12 months at the end of your policy.

But if you want to cancel, change your cover, or update your details, make sure you let us know before your renewal date.

If you’re not on automatic renewal, you’ll need to get in touch to stay covered. When you contact us, you can let us know if you need to update any details or change your cover features. To renew, call us on 0345 246 1558.

Our phone lines are open:

• Monday to Friday: 8am - 9pm
• Saturday: 9am - 5pm
• Sunday: 10am - 5pm

Your premium is made up of three parts.

First is your Insurance Premium. This is the cost to cover you and your vehicle(s).

Second is Insurance Premium Tax, which goes to HMRC.

Last up is the Admin and Arrangement Fee. This cover the likes of adminisitering your policy, answering your questions and calls, maintaining our technology, and helping if anything goes wrong. This also means that you won’t be charged any fees for cancelling your cover or making any changes to your details.

There are a few reasons why the price of your breakdown cover may have increased.

Prices can rise based on inflation and if our costs have gone up. For example, all the following things could increase:

• The cost of petrol (which increased by 19% between 2020 and 2024, according to ONS)
• The average cost of attending claims (which has increased year-on-year for us over the past five years)
• The cost of maintaining our fleet of recovery vehicles

Another factor could be that your vehicle will be one year older at your renewal (if you haven’t changed it). Often, the older a vehicle, the higher the chance of it breaking down.

Yes, you can change your cover level and features when you renew.

If you’re on automatic renewal and need to change your cover features, get in touch before your renewal date. Visit our Contact Us page here.

If you’ve changed your car or address, make sure you let us know as soon as possible. This means we can update your information before you get your renewal invitation.

If the information on your renewal invite needs updating, get in touch and let us know before your renewal date. Visit our Contact Us page here.

And remember, we cover the car rather than the driver. So, if someone else is now driving your car with your permission, they’ll be automatically covered on your policy.