There's a problem, but we're fixing it

We're having problems with our phones at the moment, so unfortunately you won't be able to get through to us. Don't worry, if you need to make a claim you can still call us but for any other queries check out our FAQs or use our web chat service - it will pop up on your page. Don't forget, you can still get a quote online.

I've broken down

An important update about face masks

To help keep our customers and our team safe, please wear a face covering whenever a technician is with you (unless you’re exempt).

If you need our help, there are two ways you can get in touch.

1. Use our free app

Google Play

Our app can use your phone's GPS to pinpoint your location, making it a quick way to get our help.

You can even track your technician as they travel to you.

Once you've linked your policy to your app, you can use it to get our help in just a few taps.

2. Call us

Give us a call and we'll be happy to help (even if you haven't got cover with us).

From the UK call:

0800 400 600

From Europe call:

+44 141 349 0516

Do you have difficulty hearing?

You can text the word 'RESCUE' and a message explaining what's happened to 61009.
Texts may be chargeable, please check with your network provider.

Make a change to my policy I've got a question
I need help with the app It's something else I've got a complaint