Contact us – emergency breakdown number

I've broken down

There are 2 ways to contact us

1. Use the App

It uses your phone's GPS so it's the smartest way to get help when you need it. You can even track your technician's progress on it. You'll need your policy number to register.

2. Phone Us

Call now for help even if you're not with Green Flag.

From the UK call

0800 400 600

From Europe call

+44 141 349 0516

If you have difficulty hearing

Text 'RESCUE' followed by your message to 61009. Texts may be chargeable. Please check with your network provider.

Make a change to my policy

Need to update your renewal preference?

Switch from automatic to manual renewal with this online form.

If you got your policy through a Price Comparison Website, or if you have MAYDAY cover, please use this form.

You can change the following by chatting to an agent

Update your vehicle & address
Upgrade your cover
Renew your policy
Any other questions

Didn’t find what you are looking for? Call us on

Monday to Friday: 8AM - 9.15PM
Saturday: 9AM - 5PM
Sunday: 10AM - 5PM

Didn’t find what you're looking for? Contact us.

0345 246 1558

I've got a question

Have a question? We can help.

Q1 How do I renew my Green Flag breakdown cover online?

Answer: You can call our customer services team on 0345 246 1558. They’re always glad to help you. For more information on renewing your policy visit our renewals page here.

Q2 Can I amend my breakdown cover details online?

Answer: You can speak to us directly by calling us on 0345 246 1558 – it's that simple!

Q3 Can I change my level of cover?

Answer: We know that your circumstances can change so you can upgrade your level of cover at any time. You can call us on 0345 246 1558 to talk to our team who will be more than happy to help. If you want to reduce your level of cover you can do this at renewal.

Q4 I've changed my mind - Will I have to pay the administration fee for cancellation of £11.20 (includes Insurance Premium Tax) if I don't renew my policy?

Answer: No. The administration fee for cancellation of £11.20 (includes Insurance Premium Tax) is only payable if you cancel outside the 14-day cooling off period after you renew.

Q5 Will I get a refund if I cancel my breakdown cover?

Answer: As long as you've not called us out we’ll give you a refund for the unused period of your contract minus a cancellation fee of £11.20 (includes Insurance Premium Tax).

View All FAQs

I need help with the app

If you're having trouble using the Green Flag app, these guides may help you.

Need to talk to us about the app?

You can contact our App Support Team by emailing support@greenflag.com

Or you can call us:

03458 786 614

Lines are open:

Monday to Friday: 10AM - 6PM

It's something else

If you have a question, feel free to chat to an agent.

Or alternatively give us a call.

0345 246 1558

Lines are open:

Monday to Friday: 8AM - 9.15PM
Saturday: 9AM - 5PM
Sunday: 10AM - 5PM

I've got a complaint

Please visit our complaints page for a list of contacts.

Go to complaints