There's a problem, but we're fixing it

We're having problems with our phones at the moment, so unfortunately you won't be able to get through to us. Don't worry, if you need to make a claim you can still call us but for any other queries check out our FAQs or use our web chat service - it will pop up on your page. Don't forget, you can still get a quote online.

Broken down?

From the UK call

0800 051 0636


0141 349 0353

From Europe call

+44 141 349 0516

Got a complaint?

Visit our complaints page

Didn't find what you were looking for?

Call us on

0345 246 1558

Manage your policy online

Change online

Use our online form to:

  • Change your name
  • Update your phone number
  • Request policy documents
Change online

Chat online

An agent will help you to:

  • Update your vehicle & address
  • Upgrade your cover
  • Renew your policy
  • Any other questions
Chat online

Have a question? We can help

Q1 How do I renew my Green Flag breakdown cover online?
Answer: You can speak to one of our LiveChat consultants who will be able to renew your policy for you and also make any changes you may require. Please check your policy documents as your policy may be automatically renewed after it expires. Alternatively you can call our customer services team on 0345 246 1558. They’re always glad to help you. For more information on renewing your policy visit our renewals page here.
Q2 Can I amend my breakdown cover details online?
Answer: You can make amendments online to change your name & telephone number. Alternatively you can speak to one of our Live Chat consultants who will be able to amend your vehicle, address and upgrade your level of cover. If you would like to speak to us directly please call us on 0345 246 1558 – it's that simple!
Q3 Can I change my level of cover?
Answer: We know that your circumstances can change so you can upgrade your level of cover at any time. You can speak to one of our LiveChat consultants who will be able to make policy amendments including upgrading your level of cover. They will take you through your options to find the best level of cover to suit your needs. Alternatively, you can call us on 0345 246 1558 to talk to our team who be more than happy to help. If you want to reduce your level of cover you can do this at renewal.
Q4 I've changed my mind - Will I have to pay the administration fee for cancellation of £11.20 (includes Insurance Premium Tax) if I don't renew my policy?
Answer: No. The administration fee for cancellation of £11.20 (includes Insurance Premium Tax) is only payable if you cancel outside the 14-day cooling off period after you renew.
Q5 Will I get a refund if I cancel my breakdown cover?
Answer: As long as you've not called us out we’ll give you a refund for the unused period of your contract minus a cancellation fee of £11.20 (includes Insurance Premium Tax).