Contact us – emergency breakdown number

I've broken down

An important update about face masks

To help keep our customers and our team safe, please wear a face covering whenever a technician is with you (unless you’re exempt).

If you need our help, there are two ways you can get in touch.

1. Use our free app

Our app can use your phone's GPS to pinpoint your location, making it a quick way to get our help.

You can even track your technician as they travel to you.

Once you've linked your policy to your app, you can use it to get our help in just a few taps.

2. Call us

Give us a call and we'll be happy to help (even if you haven't got cover with us).

From the UK call:

0800 400 600

From Europe call:

+44 141 349 0516

Do you have difficulty hearing?

You can text the word 'RESCUE' and a message explaining what's happened to 61009.
Texts may be chargeable, please check with your network provider.

Make a change to my policy

Changed your address or vehicle?

Let us know about your new vehicle or address as soon as you can:

Update your vehicle details Update your address

Chat to us online if you need to:

Update your name or contact details
Upgrade your cover
Renew your policy

Update your renewal preference.

To switch from automatic to manual renewal, use this form.

If you got your cover through a Price Comparison Website, or if you have MAYDAY cover, please use this form.

Didn’t find what you’re looking for?

Give us a call, we’ll be happy to help.

0345 246 1558

Monday to Friday: 8AM - 9:15PM
Saturday: 9AM - 5PM
Sunday: 10AM - 5PM

I've got a question

Have a question? We can help.

Q1 How do I renew my Green Flag breakdown cover online?

Answer: You can call our customer services team on 0345 246 1558. They’re always glad to help you. For more information on renewing your policy visit our renewals page here.

Q2 Can I amend my breakdown cover details online?

Answer: You can speak to us directly by calling us on 0345 246 1558 – it's that simple!

Q3 Can I change my level of cover?

Answer: We know that your circumstances can change so you can upgrade your level of cover at any time. You can call us on 0345 246 1558 to talk to our team who will be more than happy to help. If you want to reduce your level of cover you can do this at renewal.

Q4 I've changed my mind - Will I have to pay the administration fee for cancellation of £11.20 (includes Insurance Premium Tax) if I don't renew my policy?

Answer: No. The administration fee for cancellation of £11.20 (includes Insurance Premium Tax) is only payable if you cancel outside the 14-day cooling off period after you renew.

Q5 Will I get a refund if I cancel my breakdown cover?

Answer: As long as you've not called us out we’ll give you a refund for the unused period of your contract minus a cancellation fee of £11.20 (includes Insurance Premium Tax).

View All FAQs

I need help with the app

If you're having trouble using the Green Flag app, these guides may help you.

Need to talk to us about the app?

You can contact our App Support Team by emailing support@greenflag.com

Or you can call us:

03458 786 614

Lines are open:

Monday to Friday: 10AM - 6PM

It's something else

If you have a question, feel free to chat to an agent.

Or alternatively give us a call.

0345 246 1558

Lines are open:

Monday to Friday: 8AM - 9:15PM
Saturday: 9AM - 5PM
Sunday: 10AM - 5PM

I've got a complaint

Please visit our complaints page for a list of contacts.

Our complaints process