Frequently asked questions

Q1Why do I get a cheaper price online than when I ring you?
Answer: Because when you get a quote online this includes an online discount of up to 40%.
Q2What is personal cover?
Answer: In addition to covering your vehicle, you and one other member of your household are covered when driving or travelling as a passenger in any vehicle in the UK.
Q3What is family cover?
Answer: In addition to covering your vehicle, you and up to three other members of your household are covered when driving or travelling as a passenger in any vehicle in the UK.
Q4How do I renew my Green Flag breakdown cover online?
Answer: You can speak to one of our Live Chat consultants who will be able to renew your policy for you and also make any changes you may require. Please check your policy documents as your policy may be automatically renewed after it expires. Alternatively you can call our customer services team on 0345 246 1558. They’re always glad to help you. For more information on renewing your policy visit our renewals page here.
Q5Can I amend my breakdown cover details online?
Answer: You can make amendments online to change your name & telephone number. Alternatively you can speak to one of our Live Chat consultants who will be able to amend your vehicle, address and upgrade your level of cover. If you would like to speak to us directly please call us on 0345 246 1558 – it's that simple!
Q6Can I change my level of cover?
Answer: We know that your circumstances can change so you can upgrade your level of cover at any time. You can speak to one of our Live Chat consultants who will be able to make policy amendments including upgrading your level of cover. They will take you through your options to find the best level of cover to suit your needs. Alternatively, you can call us on 0345 246 1558 to talk to our team who be more than happy to help. If you want to reduce your level of cover you can do this at renewal.
Q7When I get Personal Cover, am I covered in any car or do you need the details of the car as well?
Answer: If you’ve chosen to get our Personal Cover then you’re covered in any vehicle you’re travelling in within the UK whether you’re the passenger or the driver. Remember, the vehicle must be under 16 years old. So if you call us out to help when you’re in somebody else’s vehicle, we’ll be there for assistance but we might ask you for proof of ID.
Q8Can my partner/spouse/family member come under the same cover with me? How do I add their details?
Answer: At Green Flag we cover the vehicle not the person, so no matter who is driving, the vehicle is always covered.
Q9What do I do if I want to pay for a policy that's not in my name?
Answer: We’re able to do this for you over the phone so please call us on 0345 246 1557.
Q10I’ve changed my mind - Will I have to pay the administration fee for cancellation of £10.60 (includes Insurance Premium Tax) if I don’t renew my policy?
Answer: No. The administration fee for cancellation fee of £10.60 (includes Insurance Premium Tax) is only payable if you cancel outside the 14-day cooling off period after you renew.
Q11Will the policy cover me when I am towing my caravan?
Answer: Yes, caravans are covered no matter what cover level you choose.
Q12Do you cover caravans?
Answer: Your Green Flag Breakdown Cover includes cover for any caravan and trailer you’re towing up to a weight limit of 3.5 tonnes and size limits of 7 metres long, 3 metres high and 2.55 metres wide, so you can be sure that with Green Flag you’re fully covered. At Green Flag we have a massive range of recovery vehicles available and you can be confident that if we can't repair your vehicles at the roadside, we can get you, your car and your caravan or trailer moving again in no time.
Q13Why do Recovery Plus/Rescue Plus/Rescue/Recovery costs differ between the website and my quote?
Answer: This happens because your actual quotes are based on your individual circumstances – the type and level of cover you choose - while the prices you see on the website are starting prices that at a minimum 10% of our customers will get.
Q14How soon can I use my cover?
Answer: Good news: you can use the roadside assistance straight away as long as you haven’t already broken down, in which case you won’t be able to. All other kinds of cover start at a minute past midnight on the day after your policy starts, or on the day after the start date on your schedule — whichever comes later.
Q15When would my cover start?
Answer: Your cover will start either the day after you have arranged cover for the first time or the start date you requested, whichever is later.
Q16Can I pay monthly?
Answer: Yes you can subject to eligibility, over 18's only. We give you the choice of either a monthly direct debit from your bank account or a one-off payment with a debit or credit card.
Q17Will I get a refund if I cancel my breakdown cover?
Answer: As long as you've not called us out we’ll give you a refund for the unused period of your contract minus an administration fee for cancellation of £10.60 (including Insurance Premium Tax).
Q18I am not a member and I’ve already broken down. Can I join on the website and call you straight out?
Answer: No. The cover can’t be purchased if you’ve already broken down. However, we can still help you if you require assistance. Simply call us on 0800 051 0636.
Q19Can you help me if I am not a member?
Answer: If you’re not a member of Green Flag but you need our help, don't worry – we’re happy to help. Just call us on 0800 051 0636 and for £108 we’ll send one of our engineers to either repair your car at the roadside or take you to a local garage.
Q20Why do you need my vehicle’s details?
Answer: At Green Flag we cover the vehicle, no matter who is driving. So, in order to give you an accurate price based on your individual circumstances we must have the vehicle’s details.
Green Flag covers the vehicle - what does that mean?
This means we cover your vehicle no matter who's driving it. So you can rest assured that no matter who’s driving, whether it's you, your mum, your son or your best friend, our experts cover them if it breaks down.
Q21Can I print my documents online?
Answer: You can print the Terms and Conditions policy document here.
We’ll send you your personalised documents including the level of cover you’ve chosen and your policy number by post. If you need duplicate policy documents you can request a copy online and these will be sent to you through the post.
Q22Can I buy just short-term cover if I’m travelling to Europe?
Answer: If you require Short Term European Cover please call us on 0345 246 1557 or get a quote online.
Q23Is there an age limit on the vehicles you cover in the UK?
Answer: There’s no age limit on vehicle cover within the UK. Personal cover applies to vehicles that are no more than 15 years old.
Q24Do I get rewarded if I don't call Green Flag out?
Answer: You do indeed. You can earn a no-callout discount if you don't call us out. What's more, after four years without a call out, we'll protect your discount. That way you can still save money even if you do break down.
Q25You say you don’t charge for specialist equipment. What does that mean?
Answer: Unlike the AA and RAC, we don't charge for the specialist equipment used when attending some our call outs – they come as part our service. So there’s no additional charge for specialist equipment needed to get you out of mud, snow, floods and covered car parks.
Q26Do I have to pay for call-outs?
Answer: If you’re a Green Flag customer we won’t charge you for call-outs.
Q27What should I do if I break down?
Answer: If you’ve broken down, call 0800 051 0636 to talk to one of our team who will assist you. If you haven’t broken down, have a look at hints and tips to see how best to deal with a breakdown.
Q28Will my policy automatically renew each year?
Answer: You agree to accept that the policy will be automatically renewed each year on the payment details you provided upon purchasing. This is the simplest way to ensure you’re always covered for total peace of mind. Otherwise, just let us know if you would not like automatic renewal. For more information on renewing your policy visit our Renewals page here.
Q29What should I do if I lose my membership card?
Answer: Give us a call on 0345 246 1558 for a replacement card.
Q30Do I get always get unlimited call outs?
Answer: Unlike other breakdown cover providers we don’t place any limits on the number of times you can call us out so you can be reassured we’ll always be there for you.
Q31What if I have an accident, am I still covered?
Answer: We’re happy to repair or recover your vehicle after an accident but you’ll need to pay for the service. You should then approach your motor insurer to cover your costs.
Q32How can I make a complaint?
Answer: We want to provide the highest standard of service to our customers. So if you need to complain, we will do everything possible to ensure your complaint is dealt with quickly and fairly. For more information see the Green Flag complaints procedure.
Q33How will you decide whether or not to repair my vehicle at the roadside?
Answer: We’ll do everything we possibly can to get your vehicle fixed to enable you to get to your destination. If we can't get you going the help we can offer depends on your level of cover.
With our basic level of cover, we’ll take you to a destination of your choice provided it is within 10 miles where you broke down, or a repairer of our choice any distance away.
Q34Do you make special arrangements for vulnerable customers (lone women, elderly, with children)?
Answer: Yes we do. We prioritise those in vulnerable situations so a woman with children sitting on a motorways hard shoulder would receive priority of service over a customer sitting at their home address, for example.
Q35What happens if my car needs repairing at a garage and the garage is closed?
Answer: If the chosen repairer is closed and you choose to have the vehicle taken to your home, we’ll collect it the next day (or whenever is convenient for you) and take it to the chosen repairer, all as part of our service.
Q36Am I covered if I run out of fuel?
Answer: Yes, we’ll come rescue you and top your vehicle up. You’ll need to pay for the cost of the additional fuel. This will get you going to the next available petrol station.
Q37What happens if I break down at home?
Answer: Call us a call on our breakdown number - 0800 051 0636- to talk to one our representatives. One of our technicians can be sent out right away or you can book an appointment at a later time and date to suit you.
Q38What should I do if I break down on the motorway?
Answer: Breaking down on a motorway can be dangerous – with cars hurtling past at 70mph you’ll need to pull over safely into the hard shoulder. Make sure you pull over as soon as you can, ensuring there’s no debris that could damage the car, and use the hard shoulder to slow down before stopping.
Whatever the problem with your car, you should never try to fix it yourself by the motorway. It’s too dangerous, even if it’s as simple as changing a tyre. You should always wait for a professional to help you.
Stay safe on the motorway and get help quickly by following these simple steps:
  • Turn your front wheels towards the grass verge when you pull into the hard shoulder
  • Switch on your hazard lights and if it’s dark or visibility’s poor turn the sidelights on too
  • Don’t display your red warning triangle – with fast moving traffic the risks far outweigh the benefits of doing this
  • Get everyone out of the car and behind the crash barrier if there is one. If you have children with you make sure they stay with you at all times and if you’re travelling with pets, keep them in the car
  • Find the nearest emergency telephone and call for assistance – this will pinpoint your location
  • When walking to the telephone, keep as far away from the traffic as you can. If you can’t see a telephone nearby look out for the roadside markers – these will point you towards the nearest one return to the car and wait for assistance but remember to wait behind the crash barrier and away from the traffic.
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