Help in understanding your policy
We know breakdown cover and insurance can be confusing.
You can let us know if there's anything we can do to make things easier for you when you speak to us.
Below are some examples of things you can ask us. If there's anything else you need help with, please let us know.
You can ask us to:
Authorise someone else to deal with your policy
Be aware that you're not confident with technology
Take time to explain things to you in more detail
Speak slowly and clearly to you
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Authorise someone else to deal with your policy.
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Be aware that you're not confident with technology.
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Take time to explain things to you in more detail.
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Speak slowly and clearly to you.
This information will be shared with our teams so they know how to support you when you contact us.
Support for British Sign Language (BSL) users
If you are hard of hearing and use British Sign Language, you can contact us quickly and safely using the SignLive service.
Simply use the link below to connect to a verified BSL interpreter. They will relay your conversation to one of our experts so you can report a breakdown, amend or renew an existing policy, or get cover from us.
We're here to help, in the way that works best for you.
Use SignLiveVisual impairment
You can use our websites with a number of compatible screen readers, including:
ZoomText
VoiceOver
NVDA
Window Eyes
If you get stuck, try going to My Computer My Way.
The My Computer My Way website offers step by step instructions on how to adapt your phone, computer or tablet to meet your needs. You can search for a specific need (e.g. making text larger) or filter the guides based on your symptoms (e.g. hand tremor) or condition (e.g. dyslexia).
My Computer My WayDo you need documents in a different format?
You can choose to get your documents in these formats:
Large Print
Braille
MP3 on USB stick
Audio CD
If you would like your documents in any of these formats, get in touch with our online web chat team and let us know.
