There's a problem, but we're fixing it

We're having problems with our phones at the moment, so unfortunately you won't be able to get through to us. Don't worry, if you need to make a claim you can still call us but for any other queries check out our FAQs or use our web chat service - it will pop up on your page. Don't forget, you can still get a quote online.

COVID-19: Important Updates

To make sure our call centres are available for customers in need, you can now only buy a new breakdown policy online.

If you have a policy, please read our latest updates and guidance here.

COVID-19: Important Updates

To make sure our call centres are available for customers in need, you can now only buy a new breakdown policy online.

If you have a policy, please read our latest updates and guidance here.

Changing your car's oil

Changing your car's oil

Changing the oil is a vital part of car maintenance. It needs to be done every six months or every 6,000 miles – whichever one comes first.

Leaving dirty oil in your car can damage your engine. So it's important you make sure you change it regularly. But if you don't fancy getting your hands dirty, it might be a good idea to leave it to the experts.

The steps

Here are the basic steps you'll need to take:

  • Raise the car up on a jack using axle stands to support it
  • Open the sump plug and let the old oil drain out
  • Once it's fully drained, pour in the new oil
  • Be careful of hot oil!

Disposing of the old oil

Once you've changed the oil, you'll need to get rid of the old oil. Don't pour it away down the sink, or in the garden – it can block your drains or pollute the soil.

Take it to your local garage or your council's waste collection centre where it can be disposed of properly.


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