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Free breakdown assistance Free breakdown assistance

With the health service working tirelessly to help the UK respond to COVID-19, we want to offer our support. So, as we did last year, we’re providing free breakdown assistance to any NHS employees during the current lockdown.

If you break down on your way to work or back home from it, we can help you. This can be at the roadside, at your place of work, or at your home before you set off.

We’ll always aim to fix your vehicle at the roadside. If we can’t, we’ll get your vehicle to a garage, and take you to work or back home.

If you need our help, call our dedicated number on 0800 051 0009. You’ll need to let us know your NHS identification number when you call, and please show your technician your NHS ID card when they arrive.

You can find out how we’re keeping you and our technicians safe, and how we’re maintaining social distancing, on our important updates page here.

We wanted to offer this service to express our thanks and offer some support during this challenging time. The NHS is a 24/7 operation, and so are we. So, if you need us, call 0800 051 0009.

What you need to know

  • We’ll come to the rescue of NHS workers if you breakdown on your way to or from work. This can be at home, at the roadside, or at your place of work.
  • This service is only applicable to NHS staff residing in the UK, and is not available for NHS volunteers.
  • You’ll be required to show your technician your NHS ID card to confirm you’re eligible for the service.
  • If we can’t get your vehicle going again, we’ll get you to work or back home, and get your vehicle to a garage if required.
  • This offer does not cover you if you’re involved in a collision or put the wrong fuel in your vehicle. If this happens, your motor insurance may be able to help.
  • If parts are required to repair your vehicle, you’re responsible for the cost.
  • We reserve the right to change and end the offer at any time.
  • If you already hold a Green Flag policy, and choose to use this free assistance, it will not affect your existing Green Flag policy cover, now or at renewal.
  • If you have a policy with us already, and need assistance over and above travelling to and from work, please contact us and make a claim as you normally would.

Additional information

Q1 What should I do if I break down?

First off, don’t panic. Pull as far off the road as you can and switch on your hazard lights. If it’s safe to do so, get out of the vehicle and move to a safe location.

Call us on 0800 051 0009 and have your NHS ID card to hand.

Tell us as accurately as you can about your location and what’s happened, that way we can ensure you get the right service as quickly as possible.

We may be able to talk you through some simple steps to get your vehicle going again, meaning you won’t have to wait for a recovery vehicle. If not, we’ll get a technician to you as soon as possible.

Tying in with Government guidelines, we’ll ask you to ensure a two-metre distance where appropriate. If we need to tow you, we’ll encourage you to stay in your vehicle while we get you to your chosen location.

Q2 Are there any vehicle restrictions?

We can help if your vehicle is a car, van or motorcycle, provided it weighs no more than 3.5 tonnes, and is no more than 7 metres long and 2.55 metres wide.

Q3 Why are other key workers not included?

We recognise the important roles key workers are undertaking every day. We’re committed to doing good where we can, and we’re supporting our customers, NHS workers, and our local network for now. If the situation changes, we’ll update this page and our main COVID-19 information page with any news.

Q4 What if I already pay for a breakdown policy as an NHS employee?

We understand that there may be many NHS workers that already hold a Green Flag policy. For those that do, if you choose to use the free assistance, it will not affect your existing Green Flag policy cover, now or at renewal.

If you have a policy with us already, and need assistance over and above travelling to and from work, please contact us and make a claim as you normally would.

Q5 I work for the NHS, but my partner drives me to work. Are we covered?

If your partner drives you to work, and you break down on the way, we’ll arrange your onward journey to get you to work.

Q6 Will you organise a rescue from my house, or is it just when I’m out of the house?

If your vehicle has broken down at your house and you’re trying to get to work, then you can call us out and we’ll help you at home.

Q7 What will you cover as part of the service?

We’ll support you with roadside assistance. If we’re unable to repair your vehicle at the roadside/place of breakdown, we’ll take you to your place of work, or indeed your home. If your vehicle then needs to be taken to the garage, we’ll take it there. Once we’ve delivered the vehicle, we’ll inform you and let you take over the necessary steps after this.

If you have a policy with us already, and need assistance over and above travelling to and from work, please contact us and make a claim as you normally would.

Q8 What happens if you can’t repair my vehicle?

If we’re unable to fix your vehicle at home, work, or at the roadside, then we’ll get you home or to work, while also taking your vehicle to a local repairer. We may also be able to assist in arranging repairs for you at a local garage, but any costs will need to be paid by you in this instance.

Q9 Can I get assistance in the Republic of Ireland?

No, we can only provide assistance in the UK.

Q10 Will you offer any of your other Direct Line Group products (Direct Line, Churchill, Privilege, Darwin etc.) to NHS workers?

As the situation continues to change, we’re regularly reviewing a variety of options to support the NHS with our other existing products.

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