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Q1How do I renew my Green Flag breakdown cover online?
Answer: We’re sorry but we currently don’t have this facility available on our website. Please check you documents as your policy may be automatically renewed after it expires. If it doesn’t or if you have changes you’d like to make to your policy, please call our Customer Service team on 0345 246 1558. They’re always glad to help you. For more information on renewing your policy visit our Renewals page here.
Q2Can I amend my breakdown cover details online?
Answer: We're sorry but we don't have this facility available on our website. If you would like to make any changes to your policy - or if you have moved house and you want to tell us about it, just call us on 0345 246 1558 - It's that simple.
Q3Can I change my level of cover?
Answer: We know that your circumstances can change so you can upgrade your cover at any time. Please call us on 0345 246 1558 to talk to our team who will take you through your options to find the level of cover that best suits your needs. If you want to reduce your level of cover you can do this at renewal.
Q4I’ve changed my mind - Will I have to pay the administration fee for cancellation of £10.60 (includes Insurance Premium Tax) if I don’t renew my policy?
Answer: No. The administration fee for cancellation of £10.60 (includes Insurance Premium Tax) is only payable if you cancel outside the 14-day cooling off period after you renew.
Q5Will I get a refund if I cancel my breakdown cover?
Answer: As long as you've not called us out we’ll give you a refund for the unused period of your contract minus a cancellation fee of £10.60 (includes Insurance Premium Tax).
Q6Do I get rewarded if I don't call Green Flag out?
Answer: You do indeed. You can earn a no-callout discount if you don't call us out. What's more, after four years without a call out, we'll protect your discount. That way you can still save money even if you do break down.
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Q1How soon can I use my cover?
Answer: You can use the cover straight away as long as you weren't broken down when you purchased the policy. All other kinds of cover start at a minute past midnight on the day after your policy starts, or on the day after the start date on your schedule — whichever comes later.
Q2When would my cover start?
Answer: Your cover will start either the day after you have arranged cover for the first time or the start date you requested, whichever is later.
Q3Can I pay monthly?
Answer: Yes you can subject to eligibility, over 18's only. We give you the choice of either a monthly direct debit from your bank account or a one-off payment with a debit or credit card.
Q4I am not a member and I’ve already broken down. Can I join on the website and call you straight out?
Answer: No. The cover can’t be purchased if you’ve already broken down. However, we can still help you if you require assistance. Simply call us on 0800 051 0636.
Q5Can you help me if I am not a member?
Answer: If you’re not a member of Green Flag but you need our help, don't worry – we’re happy to help. Just call us on 0800 051 0636 and for £108 we’ll send one of our engineers to either repair your car at the roadside or take you to a local garage.
Q6Can my partner/spouse/family member come under the same cover with me? How do I add their details?
Answer: At Green Flag we cover the vehicle not the person, so no matter who is driving, the vehicle is always covered.

If you haven’t found the answer to your question here, please check our FAQs.


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If you would prefer, send us an email to
Member-queries@greenflag.com

Broken down?

From the UK call us on
0800 051 0636 or
0141 349 0353

From Europe call us on
+44 141 349 0516


Do you need to update your details

Drop us an email at
Member-queries@greenflag.com

Call us
0345 246 1558

You can also write to us at
Green Flag Rapid Breakdown Cover
The Wharf
Neville Street
Leeds
LS1 4AZ


Got a complaint?

Go to our complaints page


Didn't find what you were looking for?

Call us
0345 246 1558


Prefer to call us?

Arrange cover over the phone by calling us on:

0345 246 2766

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© GreenFlag Limited 2015.
Green Flag Limited is an Introducer Appointed Representative of U K Insurance Limited. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Green Flag Breakdown Cover is underwritten by U K Insurance Limited. Registered office: The Wharf, Neville Street, Leeds LS1 4AZ. Registered in England and Wales No.1179980. Calls may be recorded. Green Flag Limited 2012. All rights reserved. iPhone and iPod touch are trademarks of Apple Inc.