DO YOU NEED TO MAKE A COMPLAINT?
At Green Flag, we always want to give our customers the best service. However, if you need to make a complaint, we'll do our best to resolve it quickly and fairly.
We'll do our best to make sure you're happy with the outcome. If you're not happy, we'll let you know what to do next.
How to make a complaint
Things don't always go to plan, so please tell us if we haven't delivered.
Here are the ways to make a complaint:
1. Call us on 0345 246 1558.
2. Fill out our complaints form.
3. Write to us at:
Customer Relations Manager
Churchill Court
Westmoreland Road
Bromley
BR1 1DP
WHAT ARE THE NEXT STEPS?
Once we've received your complaint, we'll aim to resolve it within three working days. If we can't resolve it in that time, we'll carry on with our investigation and keep you updated.
Once we’ve completed our investigation, we’ll let you know our decision. If we can’t resolve your complaint within eight weeks, we'll tell you why and when you can expect it to be resolved.
GET AN INDEPENDENT REVIEW
If we don’t complete our investigations within eight weeks of receiving your complaint, or you’re unhappy with our response, you may ask the Financial Ombudsman Service to look at your complaint. This is a free and independent service. If you decide to contact them, you should do so within six months of our response letter. Referring your case to the Financial Ombudsman Service will not affect your legal rights.
You can contact them by:
Email: complaint.info@financial-ombudsman.org.uk
Phone UK: 0300 123 9123 or 0800 023 4567
Abroad: +44 20 7964 0500
Writing to:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Their website also has a great deal of useful information:
www.financial-ombudsman.org.uk