Information on our response time
Our response time is based on our current network's recorded call outs throughout Jan 2013 to Dec 2013. During this period we recorded 580,100 call outs across the UK.
We have excluded all jobs that are booked a day or more in advance but included any that occur within the same day of the recovery request.
Our analysis measures accidents we have attended as well as breakdowns, however we have been careful not to include any incident where we have not had direct contact with the customer.