Route Planner

Route Planner

One Hour Response Breakdown

Terms & Conditions

Our service pledge

We’ll arrive within 60 minutes of the end of your phone call to us to report your breakdown. If we don’t make it to you in that time you may be able to claim a 50% discount off the renewal price of your next year’s Green Flag Breakdown Cover.

Applies only for policies bought directly from Green Flag whether by phone or website and doesn’t include policies sold through any of our partners or via Price Comparison Sites.

What’s our service pledge discount?

It’s a 50% discount available at renewal to customers who meet the eligibility criteria below.

The 50% discount can’t be used in conjunction with any other promotions or discounts.

The 50% discount is applied to the renewal premium before the addition of IPT (insurance premium tax)

Who’s eligible?

Customers who have reported a breakdown to customer services and the engineer hasn’t arrived within 60 minutes following the end of the phone call.

The 50% discount only applies to policies bought from the Green Flag website and the Green Flag call centre and excludes policies sold through any of our partners and policies sold on Price Comparison Sites.

The 50% discount applies to all levels of Green Flag cover.

Customers are only eligible to get the 50% discount once, regardless of the number of call outs they make that result in a response time of over 60 minutes in a year.

The discount can only be taken up once per policy, whether by person or vehicle.

The discount only applies to call outs in England, Scotland, Wales and Northern Ireland.

When does the hour begin?

The exact time when the customer ends their phone call with customer services which is recorded electronically.

How long will the discount be available?

There isn’t an end date to the discount but we reserve the right to modify or withdraw it at any time without notice. We also reserve the right to amend the Terms and Conditions which apply to the discount at any time without notice.

Anyone who buys or renews and calls us out to attend a breakdown where the engineer takes over 60 minutes to reach them, will be eligible for the discount at the first or next renewal of their policy.

This discount can only be used once.

List of events excluded from the 50% off discount

  • Call outs where an attendance time greater than 60 minutes is agreed in advance
  • Call outs for accidents or fire damage
  • Call outs caused by a fault we attended previously that hasn’t been fixed
  • Call outs that are subsequently cancelled by the customer
  • Breakdowns involving motorbikes, caravans or trailers
  • Callouts for lost, broken or stolen keys
  • Driver illness
  • Call outs where specialist equipment is needed such as being stuck in flood, mud or snow
  • Call outs where we are taking the vehicle to a garage following a breakdown we attended the previous day

N.B. We may add other event types if needed

What does the customer need to do to take up this discount?

Following a call out which meets the pledge requirements, customers will receive a letter advising them that they are eligible for the discount and that the discount will be included in the renewal invite.


All third party rights under the Contract (Rights of Third Parties) Act 1999 are excluded in respect of these Terms and Conditions.

These Terms and Conditions are to be governed by and interpreted under English law and in the event of any dispute or claim associated with these Terms and Conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

The Green Flag Service Pledge is made by Green Flag Motoring Assistance. Green Flag Motoring Assistance is underwritten by U K Insurance Limited. Registered office; The Wharf, Neville Street, Leeds LS1 4AZ. Registered in England No.1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.