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Complaints

How we can help?

Green Flag is committed to providing the highest standard of service to its customers. However, should you need to complain, we will do everything possible to ensure your complaint is dealt with quickly and fairly. The information provided here will show you how to:

Our commitment to you

Should there ever be an occasion when you feel that we have failed to honour our promise, we will do everything possible to ensure that your complaint is dealt with quickly and fairly. The quickest way to have your complaint addressed is to follow the procedure detailed below.

How to complain

The easiest way to complain is simply to give us a call.

Depending on the nature of your complaint, please contact us on the telephone number detailed in the box below.

The member of staff receiving your call will try to resolve your complaint immediately. If they cannot, or further investigation is required, we promise to inform you of this within five business days.

In the unlikely event that your complaint has not been resolved within four weeks of its receipt, we will write and let you know the reasons why and the further action we will take.

Within eight weeks of its receipt we will either issue you with a final response letter detailing the outcome of our investigation and our decision, or a letter confirming when we anticipate to have concluded our investigation.

Telephone number

For all claims complaints, please contact us on:

E-mail us

To e-mail us regarding a complaint, please use the following links to reach the relevant department.

When sending e-mails you should include an incident number and vehicle registration number. You should not include any personal, financial or other confidential details as this method is not a secure way of supplying information.

Write to us

If you wish to write, please use the most appropriate option below to ensure your complaint is dealt with promptly:

For all Sales complaints please write to the Head of Sales at:

Green Flag Sales
The Wharf
Neville Street
Leeds
West Yorkshire
LS1 4AZ

For all claims related complaints please write to the Customer Relations Manager at:

Green Flag Customer Relations
Cote Lane
Pudsey
Leeds
LS28 5GF

The Financial Ombudsman Service (FOS)

If you are unhappy with our decision, or if we do not complete our investigation within 8 weeks, you may refer your complaint to the Financial Ombudsman Service. Please note that if you wish to refer your complaint to the FOS this must be done within 6 months of our final response letter. The address for the FOS is:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Telephone: 0845 0801 800

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